Support

Welcome to the SaleFunder support section

Browse the training videos below to get familiar with the SaleFunder Platform. If you have any questions that are not covered by the training videos, please email us at support@salefunder.com.au.

How to request a payment

A comprehensive guide on how to request payment, how to deal with different scenarios (Divorce, Deceased Estate or Power of Attorney) and how to upload documents.

The vendor experience

See how easy it is for your vendors to use SaleFunder’s payment gateway.

Event log

A short video explaining the event log feature which tracks in real time when a payment request is ‘sent’, ‘processing’, ‘approved’ or ‘paid’.

Editing a payment request

How to edit, save and resend payment options to the vendor.

How to request extra funds

This video includes how to create the request, how to send it to the vendor and how to monitor its status.

Portal status definitions

An explanation of all portal status’ including ‘Saved’, ‘Sent’, ‘Processing’, ‘Approved’ and ‘Paid’.

Business Tools - Company

An overview of the company page including contact details, where payments are made and how to change the nominated bank account for regular payments.

Business Tools - Products Page

Displays all enabled products for your agency and shows how to request access to other products.

Business Tools - Staff Page

How to edit existing staff details including branch, permissions and email communication settings.

Business Tools - Payments

A full explanation of how to track, manage and reconcile payments by using the filter/search function. Includes how to download a CSV file.

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Communication Settings

A short video on how to change your communication settings so that you can receive processing, approved and paid notifications.